Twelve Apostles | Great Ocean Road Tour

Yes, this is a private tour. Our private tours are inclusive of a private vehicle & a private tour guide fully accredited to carry paying passengers.  

We will provide a full refund if you are unable to travel due to government-mandated restrictions or if we are unable to provide the described service due to any other public health restrictions.

• All cancellation requests must be sent through in writing (email or text) for us to process a refund.
• All deposits made to confirm a tour are non-refundable. Please ensure you are confident that you will go ahead with the tour when placing a deposit for a tour.
• Cancellations made before 12 hours after payment are subject to a 5% fee of the total booking fee. 
• A 50% refund is issued to any bookings which are cancelled after 12 hours of payment but 7 days prior to the booking date. 
• No refund is issued for any bookings cancelled within 7 days of the confirmed booking date. Please note that our tours are very high in demand and limited spots are available for our bookings. Cancellations result in administration costs on our end as the tour agency as well as the wineries that make reservations.
• Refunds can take 3-5 business depending on your bank account. Cancellations made within 1 week or less prior to the tour date will not be refunded.
• Dates can’t be swapped. A $100 rebooking fee will be applied for any private tours that need to change dates.
• Reduced numbers in group bookings will not be refunded.
• Passengers are recommended to be at the pickup point of choice at the time agreed between the guests and Ami Tours. Late arrivals by passengers can result in delays in attending to the booking and the risk of bookings being cancelled by the wineries for no-shows. No refunds apply for any delays caused by the lateness of guests. The wineries also reserve the right to refuse us if we are late, as they will need to attend to other on-time bookings. No shows will not be refunded.

Step 1: Please select your preferred booking date & number of people, and click “Book now”.

Step 2: Continue with the checkout process by filling in your contact information & billing address. Click “Next Step” when you’ve completed filling in the required information.

Step 3: Select an add-on of your choice. The final amount will be added to the total balance of your tour cost. 

Step 4: Proceed to the payment gateway and finalise payment. 

No, registration is not required; all tours can be booked through the website without creating an account.

Please send us an email with your request for a booking to bookings@amitours.com.au

Our booking team will advise you on other methods of payment. 

All tours must be booked with a minimum deposit of 10% to be confirmed and locked in. 

Our tours operate on a first come first serve basis, limited spots are available, and we cannot accommodate everyone who registers interest and makes a tentative booking for a tour date without any payment.

Feel free to get in touch with us via bookings@amitours.com.au for any questions about bookings.

Yes, Lunch is included in this tour package.

A full-day wine tour booking includes 8 hours; this includes the time from the first pickup to the final drop-off. However, there are exceptions to this in case of extreme weather conditions, traffic incidents, etc.

Example of a standard tour: Tour begins at 10 am from pick up point in Melbourne CBD, driver & passengers arrive at Yarra Valley at 11 am, return to Melbourne CBD to finish the tour at 6.00pm.

If multiple pickup pickups/drop-offs are required, then it is recommended to plan your day ahead to avoid exceeding the 8-hour tour duration.

Not strictly, we may allow up to an extra 30 minutes as no one is perfect, and going overtime can happen. However, if an 8-hour tour ends up being a 9- or 10-hour tour then you will be charged overtime.

It is important to note that the driver is booked for 8 hours and longer hours of driving result in fatigue which is not ideal for the safety of the driver and passengers on board.